16. Returning a Microwave to the Store

Scene: Inside an electronics store. Mr. Davis walks up to the customer service counter carrying a microwave box.

Mr. Davis (Customer): Hello, I’d like to return this microwave, please.

Olivia (Shop Assistant): Of course. May I ask why you’re returning it?

Mr. Davis: It doesn’t work. I plug it in and try to turn it on, but nothing happens.

Olivia: I see. Do you happen to have your receipt?

Mr. Davis: Unfortunately, no. I threw it away — I didn’t think I’d need it.

Olivia: No worries. To get a refund, I do need a receipt. But if you don’t have one, I can offer you store credit instead.

Mr. Davis: That’s fine. I don’t need my money back — I just want a microwave that actually works!

Olivia: Totally understandable. Would you like the same model, or would you prefer a different brand?

Mr. Davis: I think I’ll try a different brand. I’ve kind of lost confidence in this one after what happened.

Olivia: That makes sense. Here’s another model I’d recommend — it’s reliable and has great reviews.

Mr. Davis: It does look nice. Is it more expensive?

Olivia: A little, yes — but the quality is much better.

Mr. Davis: I suppose you get what you pay for. It’s a bit more, but still seems like a good deal.

Olivia: I can ring it up for you right here if you’d like.

Mr. Davis: Thanks, but I’ve got a few more things to pick up. I’ll pay for everything together at the counter.

Olivia: No problem at all. Is there anything else I can help you with today?

Mr. Davis: No, you’ve been very helpful already. Thank you so much!Olivia: You’re very welcome — have a great day!

16. Returning a Microwave to the Store 16. Devolvendo um Micro-ondas à Loja

Scene: Inside an electronics store. Mr. Davis walks up to the customer service counter carrying a microwave box. Cena: Dentro de uma loja de eletrônicos. Sr. Davis se aproxima do balcão de atendimento ao cliente carregando uma caixa de micro-ondas.

Mr. Davis (Customer): Hello, I’d like to return this microwave, please. Sr. Davis (Cliente): Olá, gostaria de devolver este micro-ondas, por favor.

Olivia (Shop Assistant): Of course. May I ask why you’re returning it? Olivia (Assistente de Loja): Claro. Posso perguntar por que você está devolvendo?

Mr. Davis: It doesn’t work. I plug it in and try to turn it on, but nothing happens. Sr. Davis: Ele não funciona. Eu o conecto na tomada e tento ligá-lo, mas nada acontece.

Olivia: I see. Do you happen to have your receipt? Olivia: Entendo. Por acaso você tem seu recibo?

Mr. Davis: Unfortunately, no. I threw it away — I didn’t think I’d need it. Sr. Davis: Infelizmente, não. Joguei fora — não pensei que precisaria dele.

Olivia: No worries. To get a refund, I do need a receipt. But if you don’t have one, I can offer you store credit instead. Olivia: Sem problemas. Para obter reembolso, eu preciso de um recibo. Mas se você não tem um, posso oferecer crédito da loja em vez disso.

Mr. Davis: That’s fine. I don’t need my money back — I just want a microwave that actually works! Sr. Davis: Está bom. Não preciso do meu dinheiro de volta — só quero um micro-ondas que realmente funcione!

Olivia: Totally understandable. Would you like the same model, or would you prefer a different brand? Olivia: Totalmente compreensível. Você gostaria do mesmo modelo, ou preferiria uma marca diferente?

Mr. Davis: I think I’ll try a different brand. I’ve kind of lost confidence in this one after what happened. Sr. Davis: Acho que vou tentar uma marca diferente. Meio que perdi a confiança nesta depois do que aconteceu.

Olivia: That makes sense. Here’s another model I’d recommend — it’s reliable and has great reviews. Olivia: Faz sentido. Aqui está outro modelo que eu recomendaria — é confiável e tem ótimas avaliações.

Mr. Davis: It does look nice. Is it more expensive? Sr. Davis: Parece bom mesmo. É mais caro?

Olivia: A little, yes — but the quality is much better. Olivia: Um pouco, sim — mas a qualidade é muito melhor.

Mr. Davis: I suppose you get what you pay for. It’s a bit more, but still seems like a good deal. Sr. Davis: Suponho que você recebe pelo que paga. É um pouco mais, mas ainda parece um bom negócio.

Olivia: I can ring it up for you right here if you’d like. Olivia: Posso registrar para você aqui mesmo se quiser.

Mr. Davis: Thanks, but I’ve got a few more things to pick up. I’ll pay for everything together at the counter. Sr. Davis: Obrigado, mas tenho mais algumas coisas para pegar. Vou pagar por tudo junto no balcão.

Olivia: No problem at all. Is there anything else I can help you with today? Olivia: Sem problema algum. Há mais alguma coisa que eu possa ajudá-lo hoje?

Mr. Davis: No, you’ve been very helpful already. Thank you so much! Sr. Davis: Não, você já foi muito prestativa. Muito obrigado!

Olivia: You’re very welcome — have a great day! Olivia: De nada — tenha um ótimo dia!